Sheraton Fisherman's Wharf Hotel
2500 Mason Street, San Francisco, CA, 94133, United States
Phone: (415) 362-5500
3.5/5 (705 reviews)
Our excellent location puts you in the heart of San Francisco's most popular neighborhood
Steps to the city's most famous attractions!
Enjoy the fresh air with a swim in our outdoor heated pool or relax with a cocktail at our outdoor living room – an extension of our lobby. Our outdoor seating features fire pits where you'll enjoy San Francisco's year round temperate climate.
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Hear from our guests about their stay from 705 verified guest reviews
65%of our guests
recommend this hotel
This was one of my best city hotel experiences. I came to the Sheraton Fisherman’s Wharf with my Mom for her birthday. Of course, we liked the liked the location—right in the middle of all the action and close to ferries, trolleys, buses, but we ended up walking most of the time. Also, there is a wonderful California based, tropical themed grocery chain only one block away. We booked a King Suite, after reading reviews on a travel website, and learning about the complete refurbishment.
The fact that we had to wait 2 hours for our room to be cleaned was a slight disappointment, but who wouldn't want their potential room to be thoroughly cleaned? The manager offered us free drinks while we waited in the spacious, modern lobby, and we were able to enjoy a wonderful conversation with the HR representative--who offered to provide us with a special gift for my Mom's birthday.
The hotel & our room was meticulously clean, compete with nearly every perk! The décor is ver modern—bright colors & patterns that have a nautical theme. There is a fine lobby with a small restaurant and large lounge area both inside and outside. The Concierge desk has two staff members who were very helpful in recommending specifics; they provided us with a detailed street map as well. Room service is available nearly all day & late into the night. Although we didn’t order anything, I saw some of the food being delivered and it looked to be of great quality. Our room had two flat screens TV's, a refrigerator & small kitchen area, a large sofa (pull-out Double bed), fine lighting & lots of mirrors, beautiful fixtures & hot water, and an air/heating unit that worked immediately. There was even a scrubby & a hygiene kit with cotton balls, swabs & a nail file! They do have wifi internet, but you have to pay around $15/day, which must be repeatedly renewed.
The entire hotel staff –all of whom spoke English—were extremely friendly and accommodating: a glitch with the coffee maker--no problem, they replaced it right away; the refrigerator had a temperature issue--the maintenance man came immediately to fix it; I inquired about a microwave--they brought one up right away; and every time I called guest services, the operator answered by saying my name! Plus, the cleaning crew came around several times to ask us if we were sure about the "privacy" sign, and provided us with more toiletries.
My only suggestions: there needs to be a jacuzzi! Why they spent $33 million on a renovation and did not include a jacuzzi—even though they are one of the few hotels with a pool—is an odd surprise. Furthermore, the pool did not feel heated at all, but Sheraton claims it is in their publicity. Yes, it was a very clean pool. The faucets were nicely designed & worked well, but there is only cold water in the kitchen. There was a design flaw in the window shades: the yellow covering does not overlap the sash, not are there lace/sheers for privacy—the blind is either all the way open, or closed (with an outline of light). The gym is very nice, clean, well ventilated and had no foul odor (as most gyms do), as well as having a fine selection of machines, but the lighting was so dim/poor, that we and other people in the gym couldn’t see the levers in order to operate the machines, so we all just used the free hand weights! Also, this hotel needs it’s own map of the building’s layout, not just a map of the city of SF. In addition, I would recommend that a visual icon (such as a sea lion, or one of the a large statuesque fishes which welcome the visitor in the front valet area) be placed on the main corners of the hotel, in order to help orient people to the hotel, much like a landmark does.
Then, the second day, the phone rang, and it was a service man inquiring if we were available to receive a present, since the "privacy" sign was up...(very polite!)...I agreed, and here came the most beautiful gift: a box of a famous local chocolateir, a bottle of champagne, and a lovely hand-written note from the HR lady--she had remembered Mom's birthday!
Overall, this was an exceptional stay—about 90% pleasant. I will definitely stay here again, and recommend the Sheraton Fisherman's Wharf hotel to anyone who appreciates REAL hospitality. Thank you for everything :)
- Check-in time: 3 PM
- Check-out time: 12 PM
- Complimentary WiFi for SPG Members
- Self Parking $52-59/night
- Pets Welcome (no fee)
- SPG Category 5
- 24-hour Sheraton Fitness Center
- Business Center
- Heated Outdoor and Sundeck
- Outdoor Living Room
- View More Hotel Features
We are located across the street from Pier 39 and the Embarcadero in the heart of Fisherman’s Wharf.
- Alcatraz Island
- Coit Tower
- Fisherman's Wharf
- Ghirardelli Square
- Golden Gate Bridge
- Lombard Street (Crooked Street)
- North Beach
- Pier 39
- Union Square
- Aquarium of the Bay
- Boudin's Sourdough Museum
- San Francisco's Maritime Museum
- The Walt Disney Family Museum
- The Wax Museum
- Napa/Sonoma Wine Country
How To Get Here
Come experience the best flavors of Fisherman's Wharf
Highlighting local flavors, great outdoor space and a refreshing atmosphere, we bring the best of San Francisco to you.
- Sol Breakfast Café
- Link Café
Hours Of Operation
The place to be for your next San Francisco meeting and event space
The hotel's open spaces, like the communal lobby and outdoor area featuring fire pits and seating, make it an undiscovered gathering place in San Francisco for conferences, meetings, and social events.
- Over 9,000 sq. ft of meeting space
- Outdoor meeting space: 3,612 sq. ft.
- Full banquet and catering
- Flexible meeting space
- 531 Guestrooms